Privacy Policy
Triplex Prime Enterprises values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform to purchase exam pins, pay utility bills, buy airtime/data, access JAMB and NIN services, and use other services we offer (the "Services").
1. Information We Collect
When you create an account and use Triplex Prime, we may collect:
- Personal information: name, email address, phone number, and location (state/LGA).
- Account details: username, password, and transaction history.
- Virtual Account Creation: BVN, NIN, name, email, phone number.
- Payment information: transaction references and payment confirmation (we do not collect or store your card or bank account details — these are handled directly by our licensed payment processors).
- Device and usage information: IP address, browser type, and pages visited to improve our services.
2. How We Use Your Information
We use your information to:
- Process transactions, including purchasing exam pins, airtime/data, and paying bills.
- View your order and transaction history and manage your account details.
- Send you important updates, notifications, or promotional offers.
- Ensure security, prevent fraud, and comply with legal obligations.
3. Legal Basis for Processing
We collect and process your personal information to provide our services, comply with applicable laws and regulations, prevent fraud, verify transactions, and improve our platform.
4. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.
5. Data Sharing and Third-Party Services
We do not sell or rent your personal information to third parties. We use trusted third-party providers — including payment gateways (such as Paystack), identity verification providers, and utility/exam-body service providers — to deliver our Services. These providers only receive the information necessary to perform their services, and are required to protect it. We may also share data with government or regulatory bodies where required by law.
We implement appropriate security measures, including encryption and secure storage, to protect your information from unauthorized access.
6. Cookies and Tracking
Triplex Prime may use cookies and similar technologies to improve user experience, track platform performance, and personalize content. You can manage your cookie preferences through your browser settings.
7. Children's Privacy
Our Services are intended for individuals who are at least 18 years old, or who are using the platform under the supervision of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.
8. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Report any privacy concerns to our support team.
9. Governing Law
This Privacy Policy shall be governed by the laws of the Federal Republic of Nigeria.
10. Changes to This Policy
Triplex Prime may update this Privacy Policy periodically. We encourage you to review it regularly. Continued use of our platform constitutes acceptance of any changes.
11. Contact Us
If you have questions or concerns regarding your privacy, please contact us at:
Email: [email protected]
Phone: +234 800 123 4567
Effective Date: June 9, 2026